Furniture8home · Guwahati

Cancellation & Refunds

Last updated 7 October 2026

Cancelling an order

• Ready pieces: you can cancel free of charge any time before the furniture leaves our showroom or workshop.
• Custom-made pieces (made to your size, fabric or design): you can cancel free of charge within 24 hours of ordering. After production starts we can't cancel, because the piece is made only for you. If you need to change something, talk to us and we'll do our best.

To cancel, call or WhatsApp +91 60025 84075 or email Furniture8home@gmail.com with your order number.

Damaged or defective furniture

If anything arrives damaged or has a manufacturing defect, tell us within 48 hours of delivery with photos. We'll repair it, replace it, or refund you, whichever is appropriate. Defects found later are covered by our warranty (see Terms of Use).

Returns

Because furniture is large and often made to order, we don't accept returns for change of mind on delivered pieces. That's why we invite you to see and sit on every design in our showrooms first, and to check sizes with "Will it fit?" on our website.

Refunds

• Approved refunds are made to the original payment method: online payments through Razorpay, cash or UPI payments by bank transfer or UPI.
• We start the refund within 2 working days of approving it. Online refunds usually reach your account within 5–7 working days, depending on your bank.
• Delivery charges (if any) are refunded when the cancellation is due to us.